Refund policy

We have a 100% satisfaction guarantee! Are you not satisfied with your purchase? You may return your product without reason within 60 days of your purchase.

To be able to return, your item must be in the same condition as you received it, unused, with tags and in the original packaging. You will also need the receipt.

To start a return, you can contact us at hello@misou.se.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@misou.se.

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Damage and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can find a good solution. 

If the package is returned because the customer failed to receive the package, a $20 fee will be deduced from the order refund to cover for shipping and restocking fees. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

Refunds

We will notify you when we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will be automatically refunded using your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

If it has been more than 15 business days since we approved your return, please contact us at hello@misou.se.